We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices.
In General. We receive and store any information you enter on our website or give us in any other way, including via any App. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your airline or hotel room preferences, and frequent flyer and car rental program information. You can choose not to provide information to us, but in general most of the information we request from you is required in order for you reserve an airline ticket or hotel room; register as a member; book travel; complete a traveler profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our website or through any App.
Travel Companion Information. When you make a reservation for someone else through this website or any App, we will request personal information and travel preferences about that individual. It is your responsibility to obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.
Information from Other Sources. We also may periodically lawfully obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information. When we collect information about you from a third party, we ensure that appropriate consent has been obtained. By transacting on this site or through our Apps, you agree that we may collect such information for fraud prevent purposes.
Automatic Information. We automatically collect session information about your computer when you visit this website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as trips viewed and bookings made. We use this automatic information to customize your user experience; to inhibit fraud; to serve advertisements, special offers, and other information that may be of interest to you; and for other legitimate purposes we bring to your attention. If you do not want Trip Champ to collect or use this session information, you should not use our services.
Location information. When you use a location-enabled Trip Champ service, we may collect and process information about your actual location, like GPS signals sent by a mobile device, your geo-location. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers. Other mapping information may be collected from your device and linked to calendars on your device as well.
Social Media. If you make use of any Trip Champ social media features, either on our website, through an App, or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies. For example, we may offer the option to register with our website via the "Facebook Connect" feature, allowing you to register with our website using your Facebook account data without entering the required data manually on our webpage. When using a social media feature and if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations ("Location Data") to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider. We may also access information from social media providers about your use of an App that we run on their website.
We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel reservations you make on our website or through an App. We use other information about you for the following general purposes so long as you have given your consent: to provide you with the products and services you request; to provide you with your travel booking confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, website and our Apps; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website or our Apps; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Agreement; and as otherwise described to you at the point of collection.
Email and Text Messaging Communications. We want to make it easy for you to take advantage of travel-related opportunities on our website and through our Apps. One way we do this is by sending you email or mobile text messages that contain information about your hotel, flight, activity and other trip-related interests if you consented to receiving email and/or text marketing communications. For example, if you search for a hotel in New York, but change your preferences to have Trip Champ find you a better deal, you can elect to receive alerts via email, text message, or our mobile App. We believe email, text, and app alerts will provide you with useful information about travel offers based on your preferences available through our website and our Apps. Please note that you will have the opportunity to choose not to receive these email, text, or mobile app messages in any such email we send.
Please review the "Your choices with respect to the collection and use of your information" section below.
We may share your information with the following entities:
Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or our Apps or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to. Please note that these third party service providers may be established in countries that might not offer a level of protection for your personal information that is equivalent to the one offered in your country of residence. However, we will endeavor to protect all personal information we collect from you in accordance with strict data protection standards.
Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website or through our Apps. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.
Referring websites if you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We encourage you to review the privacy policies of any website that referred you here.
In response to subpoenas, court orders, or other legal process; with law enforcement agencies as required; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company, this website or our Apps, our customers, or others; and in connection with our Agreement.
In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the event of bankruptcy.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.
You can access and update your contact information by visiting this website's Account section. You can access other personal information or close your account by contacting us at the email address listed below. Please note that after you close an account, you will not be able to sign in or access any of your personal information using our online tools. However, you can open a new account at any time.
By providing your personal information to us through this website or any App, you accept that we may retain your information. We may continue to process account-related information in order to fulfill our legitimate business objectives, to comply with our legal and regulatory obligations, and for historical record and analytical purposes. We employ robust technical measures to prevent unauthorized access to account information.
As discussed above, you can choose not to provide us with any information, although it may be needed to book your travel or to take advantage of certain features offered on this website or our Apps.
You also can add or update information and close your account as described above.
When you register as a member, you will be given a choice as to whether you want to receive email messages from us about special offers as well as email messages about products and services of selected third parties. As a registered member, you can modify your choice at any time on our website. Whether registered as a member or not, you will also be given the opportunity to unsubscribe from commercial messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements and administrative messages, relating either to your account or to your transactions, without offering you the opportunity to opt out of receiving them.
You may have the opportunity on our website or through our Apps to provide a mobile number in order to receive your travel confirmation details.
Cookies are small text files that are placed on your computer or mobile device when you visit almost all websites. Cookies do not recognize you personally and are not harmful to your computer or mobile device. They are used by websites you visit in order to improve your experience on the website, to provide us with analytics information that will help us improve our website generally, and to collect information about travel destinations of interest to you so that you may see travel ads more relevant to you.
When you use a Trip Champ Mobile App, we collect and use information about you in the same way and for the same purposes as we do when you use our website.
In addition to this, we also use some other information that we collect automatically when you use our Mobile Apps.
We collect information about Mobile App functionality that you access and use. This allows us to identify those areas of the Mobile App that are of interest to our customers so that we can refine and continuously improve the Mobile App. The information we collect for this purpose does not enable us to directly identify you.
Each Mobile App also sends us the device's unique device identifier (or "UID"), a sequence of numbers or characters that are unique to your mobile device. We use this only on the first opening of the Mobile App so that we can confirm to our advertising networks the number of downloads resulting from clicks on their respective ad banners and other marketing tools.
When you use the Mobile App, you may elect to receive notifications about upgrades, events, activities, and/or itinerary changes and other location based notifications based on your trip itinerary and preferences.
We use information about your current location—provided by your mobile device using geo-location or similar technologies—to show upgrades or nearby. This includes integrating with your calendars and mapping features. We do not collect location data unless you expressly enable the feature, and you can switch off location data collection at any time through your phone settings menu.
Each Mobile App will also send us error-reporting information in the event that it crashes or hangs. This enables us to investigate the error and to improve the stability of the Mobile App for future releases. As part of these error reports, the Mobile App sends us information about the mobile device type and version, the UID, the time the error occurred, the feature being used, and the state of the application when the error occurred. We do not use this information for any purpose other than investigating and remedying the error.
You always have the ability to control what information a Mobile App sends to us. You can exercise this control either by changing the settings of the Mobile App under its setting menu or changing the settings of your mobile device. Alternatively, you can remove the Mobile App from your mobile device entirely and access our services through our website.
We want you to feel confident about using this website and our Apps to make travel arrangements, and we are committed to protecting the information we collect. While no website or App can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
This is a general audience website and neither the website nor any App offer services directed to children. If we gain actual knowledge that a child under the age of 13 has provided any personal information to us without the parent's or guardian's consent, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
P.O. Box 161501
Austin, TX 78716